Who to Call
North Nanaimo
Community Response
The Vancouver Island Crisis Line 24-hour Crisis Line Service 1.888.494.3888
Island Health
Nanaimo Mental Health & Substance Use COR (Community Outreach Response):
Mobile Crisis Response via Crisis Line 1.888.494.3888
Homelessness Outreach Response via Team Cell 250.741.7645
Information on Safe Handling for Needles www.islandhealth.ca/safe-needle-disposal
Street Reach (Canadian Mental Health Association Mid-Island)
250.716.8823
Poison Control 1.800.567.8911
Call 211
Provides information and referral regarding community, government and social services in BC, 24 hours a day, 7 days a week, in over 100 languages
Includes the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.
Shelters
The Salvation Army New Hope Centre (Men’s Shelter) 250.714.1142
St.Peter’s Cold Weather Shelter – Winter Only (open until Mar 31, 2023) (Co-ed) 778.269.3212
Unitarian Shelter
(Co-ed Shelter) 250.754.3720
Tillicum Lelum Youth Safe House
250.753.8266
Haven Society Transition House (Women Only) 250.756.2452
Samaritan Place
Women Only) 250.753.1474
Nanaimo City Hall|
For general inquiries about City services:
455 Wallace Street
Nanaimo, BC V9R 5J6
250.754.4251
www.nanaimo.ca
Updated: July 2023
Bylaw, Regulation & Community Safety
To Report (downtown core):
Downtown parking issues
Aggressive panhandling downtown
Encampment activity downtown
Security matters on downtown public property
Downtown Bylaw matters (noise, unsightly, nuisance activities)
Connecting individuals in need to services
Monday to Friday (8:00 am to 4:30 pm) Call 250.755.4422
Evenings and weekends Call 250.758.5222
To Report (outside of downtown core):
Parking
Traffic
Noise
Encampment activity
Unsightly properties
Nuisance properties
Monday to Friday (8:00 am to 4:30 pm)
Call 250.755.4422
Evenings and weekends: Call 250.758.5222 bylaw.info@nanaimo.ca
Uplands Walk Housing
Kayla Lilledahl, Director of Supportive Services KLilledahl@pacificahousing.ca
Call 250.618.4808
Victoria Main Administrative Office
Contact administration if you want to apply for housing, pay rent, connect with the management team or find out more information.
Call 250.385.2131
Public Works
If you find a discarded needle, call for proper disposal:
24 hours a day, 7 days a week
Call 250.758.5222
public.worksinfo@nanaimo.ca
Nanaimo Fire Rescue
To Report:
Burning complaints
Burning permits
Smoke alarm and carbon monoxide detector information General fire safety information
24 hours a day, 7 days a week Call 250.753.7311 fireinfo@nanaimo.ca
RCMP
To report any suspicious activity or a crime after it has happened:
Non-Emergency Assistance (24 hours)
Call 250.754.2345
To report crimes in progress, fires, serious traffic accidents & medical emergencies: Call 911
Nanaimo Animal Control
To Report:
Unlicensed dogs
Dogs-at-large
Care and standards
Control of livestock
Monday to Friday (9:00 am to 5:00 pm)
Call 250.616.0233
animal.shelter@nanaimo.c.